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PRIVACY NOTICE

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BE Adventure Sdn. Bhd. operates the online brand store of Osprey Packs in Malaysia, and receives and collects information about you for itself of companies ("BE Adventure").

 

BE Adventure knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Notice describes our privacy policy. By visiting this website, you are accepting the practices described in this Privacy Notice.

 

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WHO IS IN CHARGE OF THE PROTECTION OF YOUR PERSONAL DATA?

BE Adventure is the distributor of products offered on this website.

 

BE Adventure (collectively referred to as "we" or "us") are responsible for the collection, processing, use and/or storage of your personal data for this website and our (mobile) applications according to the applicable laws.

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WHAT PERSONAL DATA IS COLLECTED?

All our activities are based on stringent ethical principles and we are committed to providing a good level of protection for the privacy of all visitors to our website and our (mobile) applications. For this reason, the way in which we collect and store information is dependent on how our website and related services are used.

 

To register with our website, you only need to enter your e-mail address, a password and your date of birth. We collect your date of birth in order to prevent children under the age of 18 from registering with us.

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YOUR BE ADVENTURE ACCOUNT

BE Adventure will also collect the following information when you sign up for an account if you choose to provide it: telephone number, gender, personal preferences, social identifier if you choose to log in to your account via social media and age or date of birth.

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DATA COLLECTED BY AUTOMATED MEANS

Various technologies may be used on our websites and our (mobile) applications in order to make them more user-friendly, effective and secure. Such technologies may lead to data being collected automatically by us or by third parties on behalf of us. This data does not generally contain personal details about the user. Examples of such technologies are cookies, flash cookies and web analytics.

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CLICK-STREAM DATA

A visit to one of our websites results in data that is transmitted from your browser to our server being automatically collected and stored by us or by third parties on behalf of us. This data can include, in particular, the following:

  • the visitor’s IP address

  • the date and time of the visit

  • the referral URL (the site from which the visitor has come)

  • the pages visited on our website

  • information about the browser used (browser type and version, operating system, etc).

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COOKIES

A number of places on our website and (mobile) applications make use of so-called cookies. These are essentially small text files that are stored on your computer’s hard drive or your user device by your web browser. We can use cookies to identify the owner of a user account and to store articles in a shopping basket during the purchasing process. In other words, cookies help to make our website or (mobile) application more user-friendly, more effective and more secure. The cookies usually used by us are so-called “session cookies”, which are automatically deleted at the end of the visit to the respective website. By default, browsers enable the use of cookies but this function can also be disabled. However, this will result in some services not being available. It is also possible to manually delete cookies after their use via the web browser. BE Adventure is not aware of any cases in which cookies have caused damage to a computer or user device or facilitated viral infections.

 

The following links provide specific information about the most commonly used browser:

 

FLASH COOKIES

A special form of cookie is the so-called flash cookie. In contrast to normal cookies, these cookies are not created and saved by the browser but are governed by the Adobe Flash plug-in. These can contain more information than normal cookies and cannot be deleted or disabled via the browser; this is only possible using tools such as the website. You can also obtain more information about these cookies on that website.

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WEB BEACONS AND TRACKING LINKS

Web beacons (also known as pixel tags and clean GIFs) involve graphics that are not apparent to the user. Tracking links and/or similar technologies consist of a few lines of programming code and can be embedded in our website or (mobile) application. In conjunction with cookies, these are primarily used for statistical analysis purposes. This technology can also be used for tracking traffic patterns on websites, as well as finding out if an e-mail has been received and opened and to see if there has been any response.

 

WEB ANALYTICS

Web analytics is the term given to a method for collecting and assessing the behaviour of visitors to websites and (mobile) applications. This includes the analysis of traffic patterns in order, for example, to determine the frequency of visits to certain parts of a website or (mobile) application, or to find out what information and services our visitors are most interested in. For these purposes, we primarily make use of click-stream data and the other techniques listed above. Web analytics are carried out by Google Analytics and/or other selected parties. You can find out more information about the processing of web analytics data by Google Analytics in paragraph below.

 

DATA PROVIDED BY YOURSELF

Besides the data collected by automated means, we also collect personal information which you provide to us. This includes, but is not limited to:

  • your contact information, including your (first and last) name, (billing or delivery) address, birthdate and email address and, optionally, your telephone number. We need your e-mail address and (optionally) telephone number so that we may contact you if we have questions or information for you regarding your order;

  • other information required to be able to process your order, such as information concerning the products you have ordered, the billing and delivery address, banking and/or credit card details;

  • if you have created an online profile, the preferences and interests stored in this profile (please see below for further information concerning the profiles);

  • if you have contacted customer service, the details of this contact and the contact history.

 

All of this data is characterized by the fact that you have provided this information yourself. We use this information for the purposes described in this Privacy Notice. You can always have your personal data corrected or object to further processing.

 

HOW IS THE COLLECTED DATA USED

The personal information we collect when you create first sign in will be used for identification and authentication purposes across BE Adventure services, so you can use the same account details to log in from any location and on any device. The global single sign on will allow BE Adventure systems to identify you wherever you are in the world, meaning you will not need to register with us again if you are signing in from a different country. It is necessary to process your personal data in this way for the performance of a contract with a BE Adventure entity.

 

In addition, BE Adventure will create a profile for you with the information needed to provide you with our products or services. The personal information we collect from other sources listed in this Privacy Notice will be used in the format that it is received, or, where appropriate, will be combined with personal information we obtain from other internal or external sources.

 

We will use the information we have gathered about you to provide a convenient shopping experience for you, to fill your orders and to provide you with offers concerning our products and services.

 

We will use your personal data for purposes relating to your order; e.g., to notify you regarding the status of your order or delivery. We may use your data for the purpose of the assessment of your creditworthiness, for which we may use third parties

 

If you have provided us with your personal data in relation to a promotion, event, (mobile) application, etc, we may send you emails or other messages which relate to the service you have requested.

 

If you contact customer service, we will use your personal data (including your contact history) so that customer service is able to process your request and provide you with the best service possible.

 

If you have given your consent to receive newsletters, we will send them to you. If you have given us your consent during a sale of a product or service, we may inform you about similar products and services. We may also contact you to ask for your feedback after a sale of a product or service. In case of an interrupted sales process we will send you a reminder. You can immediately unsubscribe from these notifications at any time and no costs by clicking on a link in the corresponding e-mail or other message.

 

If you have consented to be contacted, we may contact you via regular mail, e-mail, SMS, telephone or any other electronic means for our marketing, advertising and opinion research purposes. This includes for example, information related to products of BE Adventure, ecommerce activities, special offers, promotions as well as information on local store openings, local store activities of BE Adventure or sporting events. In order to be able to contact you with information which is of special interest for you, your overall interaction with us (such as but not limited to your shopping behaviour in e-shops, in BE Adventure physical stores, your use of loyalty programmes, your ratings and reviews of products, your contact history with our customer service, your newsletter clicks/ opening results, your surfing behaviour (web tracking), the newsletter types you are subscribed to, your participation in promotions or events, your interactions with mi coach and your use of (mobile) applications), will be combined, analysed and used. We may provide your contact data to other companies within BE Adventure for marketing, advertising and/or opinion research purposes. Please find at the sections on ‘Your rights’, ‘Right to object’ and ‘Right to request correction’ information on your rights and especially how you can withdraw your consent.

 

DISCLOSURE OF INFORMATION

One of our core principles states that your data shall be treated with confidentiality. We will not sell your data to third parties. If required by law your data will be disclosed to third parties. If required due to business requirements and provided that it is allowed under applicable law, we will transfer your data to other companies of BE Adventure, other third-party service providers or data processors, which may be located outside your jurisdiction and/or where BE Adventure’ servers or database storage facilities are located outside of your jurisdiction. By agreeing to this Privacy Notice, you understand and consent to the transfer and storage of your data out of your jurisdiction as described herein. In all other cases, data will not be transferred without obtaining your prior consent unless we are allowed to do so by law.

 

Each BE Adventure entity that you interact with will share limited personal information which you provide when you sign up (your name, email address, password and date of birth) with other BE Adventure entities to enable the global single sign-on and for authentication purposes, so that you can use the same sign in information anywhere in the world and our systems will recognize your details. This is necessary for the performance of your contract with BE Adventure entity.

 

Each BE Adventure entity may share information we keep in your profile with other BE Adventure entities if both entities are responsible for your personal information, or if the other entities are acting as our service providers and processing your personal information on our instructions or on our behalf. This sharing is to ensure that each BE Adventure entity has access to all data for which it is responsible, in order that it can comply with its legal obligations.

 

Each BE Adventure entity will also share your other personal information, as well as anonymised and aggregated information, with other BE Adventure entities (such as BE Adventure, the parent company of the group, and/or other BE Adventure entities as necessary). They will use this personal information for trend analysis, which is necessary for the purposes of their legitimate interests in analysing their performance.

 

We may use service providers and data processors working on behalf of BE Adventure. The services can include hosting and maintenance services, analysis services, e-mail messaging services, delivery services, handling of payment transactions, solvency check and address check, etc. These third parties are granted access to such personal data they require in order to be able to carry out the particular service.

 

We will share limited the personal information you provide when you sign up for an BE Adventure single sign-on (your name, email address, password and date of birth) with our cloud service providers for the purposes of identification and authentication, so that you can log on to your BE Adventure account quickly and with the ease and speed you expect from us from anywhere in the world.

 

We will also share your personal information as necessary and only for the purposes and on the lawful grounds described above with various third parties who process your personal information on our behalf, such as third parties that run our loyalty program and/or Prize Giveaways/competitions, hosting, delivery, payment and fraud management providers, credit scoring agencies and analytics platform providers. We require that these service providers and other third parties adhere to strict rules when processing your personal information, including to only use your personal information in accordance with BE Adventure' instructions and the applicable laws.

 

There may be occasions on which we disclose non-personal data to our partners in an anonymised form. Such non-personal data includes, for example, information about the number of visitors to a website or a (mobile) application during a certain period of time. Such information is generally only disclosed in a 'bundled' form.

 

YOUR RIGHTS

If you provide us with personal data via our websites or other channels, this is done on an entirely voluntary basis and you hereby consent for it to be used in accordance with the provisions of this Privacy Notice. If you choose not to provide requested information, various customer benefits may not be available. In certain cases, only those people that have submitted the necessary personal data to us are able to order products, use certain services and in other ways avail themselves of the activities and offers available on our website and our (mobile) applications. As transparency and fair play are particularly important issues for us, we provide various options, depending on the exact circumstances, in order to help you retain control over your data. These options may include the possibility of displaying and editing your data online. It may also be possible to unsubscribe from services or delete user accounts or to receive information about the data held.

 

RIGHT TO OBJECT

E-mails that Be Adventure sends to you that contain for instance a newsletter or marketing content, have the option to terminate the receiving of such e-mails (unsubscribe) by following the relevant instructions in the respective e-mail. If you want to stop receiving emails from us, you can simply click on this unsubscribe hyperlink and we will stop sending you emails forthwith.

 

If you do not wish information about your behavior at our website or (mobile) application being collected and assessed, you can opt-out of the gathering of the web analytics data as described below.

 

If you wish to object to receiving promotional information and offers in general, including by regular mail, e-mail, per SMS, by telephone or by any other electronic means, or if you want to withdraw your consent, you may at any time send an email to inquiry@beadventure.com.my. In case we have doubt about your identity, we can ask you to identify yourself (e.g. by sending a copy of your passport or identification document).

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With regard to other types of messages you may receive, such as maintenance announcements or administration notifications, the receiving of theses can only be terminated by deleting your account, as such messages are a mandatory part of user accounts and the related use of our websites and (mobile) applications. You can have your account deleted by sending an email to inquiry@beadventure.com.my.

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You have the right to be informed at any time about the personal data stored about you, its origin and recipients as well as the purpose for which it is being stored. Information about stored personal data can be obtained by using the contact details in the Contact Information section below.

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RIGHT TO REQUEST CORRECTION

Subject to any exceptions under applicable laws, you have the right to request to correct, supplement, delete or block the personal data stored about you by using the contact details in the Contact Information section below.

 

SECURITY OF THE INFORMATION AND DATA INTEGRITY

We take appropriate technical and organisational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised use, disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing and misuse.

 

SOCIAL NETWORKS

Our website and (mobile) applications provide you Social Plug-ins from various social networks. If you choose to interact with a social network, your activity on our website or via our (mobile) applications will also be made available to social networks such as Facebook and Twitter.

 

If you are logged in on one of the social networks during the visit of one of our websites or (mobile) applications the social network might add this information to your profile. If you are interacting with one of the Social Plug-ins, this information will be transferred to the social network. In case you do not wish such a data transfer, please log off on your social network before you enter one of our websites or (mobile) applications.

 

We cannot influence this data collection and data transfer via the Social Plug-ins. Please read the privacy policies of those social networks for detailed information about the collection and transfer of personal information, what rights you have and how you can achieve satisfactory privacy settings.

 

Facebook: http://www.facebook.com/about/privacy/

Instagram: https://help.instagram.com/519522125107875

Google+: http://www.google.com/intl/en/policies/privacy/

 

WEB ANALYTICS BY GOOGLE ANALYTICS

The web analytic services on our website and (mobile) applications are provided by Google Analytics (http://www.google.com/analytics/). This means that when you visit our website or (mobile) applications, a cookie by Google Analytics will be stored on your computer or mobile device, except when your browser settings don’t allow for such cookies.

 

This further means that when you visit our website or (mobile) application, the web analytics data described above – including the "click-stream data", the data from "web beacons and tracking links" and information stored in Google Analytics’ cookies – will be sent to Google Analytics for analysis for and on behalf of us. Please note that if you have created an online profile at our website or (mobile) application and if you are logged on in this profile, a unique number identifying this profile is also being sent to Google Analytics in order to be able to match the web analytics data to this profile.

 

Google Analytics acts as our agent, which means that we solely determine the purposes for which the data is being used and that Google Analytics will not disclose the information to any third parties (except when required to do so by law or court order). In privacy terms, this means that we are the "controller" and Google Analytics the "processor". You can find out more about the relationships between Google Analytics and us in the Google Analytics’ privacy policy under "Privacy Policy for Our Provision of Services" at http://www.google.com/analytics/learn/privacy.html.

 

If you do not wish information about your behaviour at our website or (mobile) application being collected and assessed by Google Analytics, you can install the Google Analytics opt-out browser add-on. This add-on instructs the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) to not send your site visit information to Google Analytics. The browser add-on is available for most modern browsers. The Google Analytics opt-out browser add-on does not prevent information from being sent to the website itself or in other ways to web analytics services.

 

You can learn more about the Google Analytics opt-out browser add on at http://support.google.com/analytics/bin/answer.py?hl=en&answer=181881

 

RETARGETING TECHNOLOGIES

Our website and (mobile) application use retargeting technologies within the internet. This enables us to show our visitors, who were already interested in our shop and our products, advertisement from us on partner websites. We are convinced that the display of a personalized, interest-based advertising is more interesting than advertising that does not have a personal connection.

 

We also work with other companies who use tracking technologies to serve ads on our behalf across the Internet. These companies may collect non-personally identifiable information about your visits to our websites or (mobile) applications and your interaction with our communications, including advertising.

 

Retargeting technologies analyse your cookies and display advertisement based on your past surfing behaviour. For further information on cookies, please refer to the section on ‘Cookies’ of this Privacy Notice.

 

We do not store any personal data about you with this technology and the usage of our retargeting technology is in compliance with the existing data protection requirements.

 

CONTACT INFORMATION

If you have any questions or complaints about the processing of your personal details or about our Privacy Notice you are welcome to contact us. The contact details are:

BE ADVENTURE SDN BHD (1246064-U)

Unit 25-3 Prima Bizwalk

Jalan Tasik Prima 6/2 Puchong

47150 Puchong Selangor Malaysia

 

Or you can call Customer Service at inquiry@beadventure.com.my

 

CHANGES TO THIS PRIVACY NOTICE

BE Adventure has pledged to adhere to the fundamental principles of Data Protection and considers this Privacy Notice as being binding in nature. We therefore regularly review our Privacy Notice in order to ensure that it is free or errors, is clearly visible on our website, contains all the required information, is implemented in full, and is compliant with the Data Protection principles. This Privacy Notice may be changed from time to time in order to keep pace with new developments and opportunities relating to the Internet and to stay in line with prevailing legislation. We will not restrict your rights granted in accordance with this Privacy Notice without your explicit consent. Significant changes to the policy will be publicized on our website along with an updated version of the Privacy Notice.

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